Smoky Mountain Haven - 8 BD Cabin in Pigeon Forge

Communication was good prior to our arrival but upon arrival, other than picking up the trash, and supplying a working remote for one of the tvs, the host often did respond. The cabin was clean but the main floor was overtaken by sewer smells. Septic may need emptying. The HVAC could not be regulated. The main floor had 2 thermostats, neither of which seemed to regulate the main floor or any other floor. I took a pic of thermostats on lower level and main and sent to host. Each floor registered in the low 50’s. The host had reached out on Thanksgiving and told us there was a HVAC tech was coming next day. I informed host by email that was good because sections of the cabin were extremely cold. When the Tech did not show up at appointed time, we notified host and received no response. We also reported an overwhelming sewer smell and a door on one of the patios did not open. No response to either of these.I have used VRBO several times and this was the most expensive one I have rented but I’m sorry to say, this host was the least responsive.Beautiful location, clean but needs some overall updates and instructions would be helpful.

Plenty of room but cabin needed some attention Door handle was broken the toilet paper holders was broken & broken tiles in the bathrooms. Overall it was a good place just need attention in some areas

Wonderful overall stay!! Great for the family

Our family group consisted of three married couples two elderly adult siblings, and one other single. 9 in total. The well-stocked kitchen withlarge island and dining room table on the main floor worked very well for us. Two seniors stayed in the main floor bedrooms, two couples took the Upper Floor bedrooms, one couple took the lower floor bedroom, one took the lower floor bunk bed room after trying out the loft. We had one elderly senior cancel on us which turned out to be a good thing. The Loft bedrooms did not have their own bathrooms and the bunk bed room did not have its own shower. Some of the shower heads needed to be upgraded. I reported that to management. The kitchen was well stocked and having two full size refrigerators and two dishwashers came in extra handy. The propane grill needed some serious cleaning before use. The next tenant should be in good shape! There are decks off of most of the bedrooms but no deck big enough for the whole party to enjoy together. The hot tub situation was not ideal. Getting the cover on and off was difficult. Only one person usedthe hot tub twice. Not a great Gathering spot. The overall location and parking worked well for us. The wood floors on the second floor in the seating area by the pool table could use some sanding and refinishing as a huge sliver ended up in my sock. Glad it wasn't my foot! We did not utilize the theater area nor did we use the games or the pool table. , we enjoyed our stay at this property and would retur

This is an older cabin that needs some updating. If you rent this property in cold weather, which is when we visit TN, the heat does not work. It has a heat pump that does not support cold temps. We had to move my disabled Mom and brother to the uppper level for heat. The cabin was 48 degrees when we arrived and the heat never got above 53 degrees for a day and a half. We had all of us on the top level and slept in hats and jackets! The fireplace does not light up on the second level. Who wants to sit by a black fireplace? The day that it finally started warming up we had to spend a lot of time getting everyone packed and unpacked and to their appropriate rooms. The hot tub didn't work until the last day we were there. Never got an apology or any type of sorry for this inconvenience from the host. I just got the response that he saw where the thermostat was changed 3 times to cold. Yes, if you are trying to adjust a thermostat it is going to go to cold and then to heat. We all know what a snowflake means and I have pictures of all of the thermostats and time stamps not moving. It was unbearably cold and the temps outside were 11 degrees. If the heat pump doesn't support those temps, it only needs to be rented out in Summer or warmer months. Last thing, if you are in a car and without 4WD, Don't rent here. It is up winding steep hills.